Responsible Gaming Policy
1. Purpose and Commitment
MOBILE INCORPORATED Limited (the “Company”, “we”, “us”, or
“our”) is committed to ensuring that gambling services are
provided in a safe, responsible, and controlled environment.
This Responsible Gaming Policy sets out the safeguards and
measures implemented to support player protection, encourage
informed decision-making, and reduce the risk of
gambling-related harm.
Gambling should be treated as a form of entertainment only and
not as a means of generating income or resolving financial
difficulties.
This Policy applies to all users of the Company’s Services,
including its websites, mobile applications, and gaming
platform.
2. Regulatory Context
The Company applies responsible gaming standards in line with
applicable regulatory requirements, including those issued by
the Malta Gaming Authority (“MGA”), as well as broader legal and
compliance obligations relating to player protection and
consumer safety.
Responsible gaming is embedded within the Company’s overall
governance and compliance framework.
3. Responsible Gaming Objectives
The Company’s responsible gaming framework is designed to:
- promote safe and responsible gambling behaviour
- support customer awareness and control
- identify potential harm at an early stage
- provide tools for self-management of gambling activity
- ensure compliance with regulatory expectations
- minimise gambling-related risks where possible
4. Age Verification and Access Restrictions
The Services are strictly limited to individuals aged 18 years
or older, or the applicable legal gambling age in the relevant
jurisdiction.
The Company applies verification controls to confirm age and
identity. Where underage activity is suspected or identified,
the account will be suspended and may be permanently closed
following investigation.
5. Player Control Tools
The Company provides users with access to responsible gaming
tools designed to help manage gambling behaviour, including:
Deposit Limits
Users may set limits on the amount deposited over daily, weekly,
or monthly periods.
Loss Limits
Users may restrict the maximum amount they are willing to lose
within a set timeframe.
Time Management Tools
Users may control or monitor the amount of time spent on the
Services.
Activity Reminders
System-generated reminders may be displayed to encourage
awareness of gambling activity and duration.
Self-Exclusion
Users may voluntarily exclude themselves from accessing the
Services for a defined or indefinite period.
Self-exclusion remains active for the full duration selected and
cannot be reversed during that time.
6. Behavioural Monitoring
The Company monitors user activity to identify patterns that may
indicate problematic gambling behaviour.
Such indicators may include:
- increased deposit frequency or amounts
- chasing losses behaviour
- prolonged or continuous gaming sessions
- significant changes in wagering behaviour
- deviation from typical account activity
Where concerns are identified, the Company may:
- contact the customer
- suggest or apply responsible gaming tools
- impose temporary restrictions
- escalate for further internal review
7. Intervention and Protective Measures
Where necessary, the Company may implement protective actions,
including:
- temporary suspension of account access
- cooling-off periods
- mandatory limits on deposits or wagering
- restriction of specific services or features
- referral to external support services
These measures are applied based on risk assessment and
regulatory requirements.
8. Self-Exclusion Policy
Self-exclusion is a voluntary measure available to customers who
require a break from gambling.
During self-exclusion:
- access to the account is blocked
- marketing communications are suspended
-
measures may be applied to prevent creation of new accounts
Users are encouraged to seek independent support if they believe
they are experiencing gambling-related difficulties.
9. Financial Awareness
Customers are encouraged to only gamble with funds they can
afford to lose.
The Company may identify indicators of financial risk and take
appropriate action where necessary to support safer gambling
behaviour.
10. External Support
The Company recognises the importance of access to independent
support services for individuals affected by gambling-related
harm.
Where appropriate, users may be provided with information about
organisations offering counselling and assistance.
11. Staff Training
Relevant employees receive ongoing training on:
- recognising signs of problem gambling
- applying responsible gaming tools
- intervention procedures
- regulatory and compliance obligations
Training is reviewed and updated regularly to ensure
effectiveness.
12. Record Keeping and Compliance
The Company maintains records relating to responsible gaming
measures, including:
- limit settings and modifications
- self-exclusion requests
- intervention actions
- risk assessment outcomes
These records support compliance monitoring and regulatory
reporting obligations.
13. Policy Review
This Responsible Gaming Policy is reviewed periodically to
ensure alignment with regulatory requirements and industry best
practices.
The Company may update this Policy from time to time, and the
latest version will always be made available through official
channels.
Chính Sách Chơi Game Có Trách Nhiệm
1. Purpose and Commitment
MOBILE INCORPORATED Limited (the “Company”, “we”, “us”, or
“our”) is committed to ensuring that gambling services are
provided in a safe, responsible, and controlled environment.
This Responsible Gaming Policy sets out the safeguards and
measures implemented to support player protection, encourage
informed decision-making, and reduce the risk of
gambling-related harm.
Gambling should be treated as a form of entertainment only and
not as a means of generating income or resolving financial
difficulties.
This Policy applies to all users of the Company’s Services,
including its websites, mobile applications, and gaming
platform.
2. Regulatory Context
The Company applies responsible gaming standards in line with
applicable regulatory requirements, including those issued by
the Malta Gaming Authority (“MGA”), as well as broader legal and
compliance obligations relating to player protection and
consumer safety.
Responsible gaming is embedded within the Company’s overall
governance and compliance framework.
3. Responsible Gaming Objectives
The Company’s responsible gaming framework is designed to:
- promote safe and responsible gambling behaviour
- support customer awareness and control
- identify potential harm at an early stage
- provide tools for self-management of gambling activity
- ensure compliance with regulatory expectations
- minimise gambling-related risks where possible
4. Age Verification and Access Restrictions
The Services are strictly limited to individuals aged 18 years
or older, or the applicable legal gambling age in the relevant
jurisdiction.
The Company applies verification controls to confirm age and
identity. Where underage activity is suspected or identified,
the account will be suspended and may be permanently closed
following investigation.
5. Player Control Tools
The Company provides users with access to responsible gaming
tools designed to help manage gambling behaviour, including:
Deposit Limits
Users may set limits on the amount deposited over daily, weekly,
or monthly periods.
Loss Limits
Users may restrict the maximum amount they are willing to lose
within a set timeframe.
Time Management Tools
Users may control or monitor the amount of time spent on the
Services.
Activity Reminders
System-generated reminders may be displayed to encourage
awareness of gambling activity and duration.
Self-Exclusion
Users may voluntarily exclude themselves from accessing the
Services for a defined or indefinite period.
Self-exclusion remains active for the full duration selected and
cannot be reversed during that time.
6. Behavioural Monitoring
The Company monitors user activity to identify patterns that may
indicate problematic gambling behaviour.
Such indicators may include:
- increased deposit frequency or amounts
- chasing losses behaviour
- prolonged or continuous gaming sessions
- significant changes in wagering behaviour
- deviation from typical account activity
Where concerns are identified, the Company may:
- contact the customer
- suggest or apply responsible gaming tools
- impose temporary restrictions
- escalate for further internal review
7. Intervention and Protective Measures
Where necessary, the Company may implement protective actions,
including:
- temporary suspension of account access
- cooling-off periods
- mandatory limits on deposits or wagering
- restriction of specific services or features
- referral to external support services
These measures are applied based on risk assessment and
regulatory requirements.
8. Self-Exclusion Policy
Self-exclusion is a voluntary measure available to customers who
require a break from gambling.
During self-exclusion:
- access to the account is blocked
- marketing communications are suspended
-
measures may be applied to prevent creation of new accounts
Users are encouraged to seek independent support if they believe
they are experiencing gambling-related difficulties.
9. Financial Awareness
Customers are encouraged to only gamble with funds they can
afford to lose.
The Company may identify indicators of financial risk and take
appropriate action where necessary to support safer gambling
behaviour.
10. External Support
The Company recognises the importance of access to independent
support services for individuals affected by gambling-related
harm.
Where appropriate, users may be provided with information about
organisations offering counselling and assistance.
11. Staff Training
Relevant employees receive ongoing training on:
- recognising signs of problem gambling
- applying responsible gaming tools
- intervention procedures
- regulatory and compliance obligations
Training is reviewed and updated regularly to ensure
effectiveness.
12. Record Keeping and Compliance
The Company maintains records relating to responsible gaming
measures, including:
- limit settings and modifications
- self-exclusion requests
- intervention actions
- risk assessment outcomes
These records support compliance monitoring and regulatory
reporting obligations.
13. Policy Review
This Responsible Gaming Policy is reviewed periodically to
ensure alignment with regulatory requirements and industry best
practices.
The Company may update this Policy from time to time, and the
latest version will always be made available through official
channels.
