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Terms and Conditions

Version: v1.0
Last Updated: dd/mm/yyyy

1. Introduction

These Terms and Conditions (“Terms”) define the rules that apply to your access, registration, and use of the online gaming platform, services, products, and website operated by Mobile Incorporated Limited (referred to as “the Company”, “we”, “us”, or “our”).

Mobile Incorporated Limited, a company incorporated under the laws of Malta with Company Registration Number C 84149 and having its registered office at Elite Business Centre, Trejqa Ta’box Box, MSIDA, MSD1840, Malta. Mobile Incorporated Limited is licensed and regulated by the Malta Gaming Authority (MGA) under B2C Gaming Service Licence No. MGA/B2C/818/2020 to provide Type 1 (casino) and Type 2 (fixed-odds betting) gaming services.

By creating an account, accessing the website, or using any of our services, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.

If you do not accept these Terms in their entirety, you must not register an account or use any of the Company’s services.

2. Changes to These Terms

We may update or modify these Terms from time to time to reflect regulatory or legal requirements, operational updates, service enhancements, or improved player protection measures.

Where changes significantly affect your rights or obligations, we will provide advance notice before they take effect. Such notice will outline what has been amended, added, or removed.

Where your consent is required, you must agree to the revised Terms before continuing to use the platform. Until acceptance is given, access to wagering and gaming functions may be limited. However, you will still be permitted to withdraw available funds in accordance with standard procedures and applicable legal requirements.

3. Eligibility and Account Requirements

3.1 Age Restrictions

Access to the services is strictly limited to individuals who are at least 18 years old, or who meet the minimum legal gambling age in their jurisdiction, whichever is higher.

We reserve the right to request proof of age and identity at any stage. Providing false or misleading information may result in:

  • Suspension or closure of your account
  • Loss of bonuses and winnings
  • Reporting to relevant authorities where required

3.2 Jurisdictional Compliance

Users are responsible for ensuring that online gambling is legal in their country of residence or access location.

We do not intentionally offer services in jurisdictions where gambling is prohibited, restricted, or where we are not licensed to operate.

If access is detected from a restricted jurisdiction, we may:

  • Block platform access
  • Suspend or close the account
  • Restrict deposits and withdrawals

3.3 One Account Policy

Each user is permitted to maintain only one account.

All registration information must be accurate, truthful, and exclusively related to the account holder. The use of multiple accounts, false identities, or accounts held on behalf of others is strictly prohibited.

If duplicate or fraudulent accounts are identified, we may:

  • Close the affected accounts
  • Remove promotional benefits or bonuses
  • Confiscate related winnings

3.4 Compliance Obligations

Users must comply with:

  • Applicable laws and regulations
  • These Terms and related policies
  • Specific game and betting rules

Non-compliance may result in account restrictions, suspension, or termination.

4. Player Responsibilities

4.1 Account Security

Users are responsible for safeguarding their login credentials.

Any activity carried out using valid credentials will be considered authorised by the account holder unless proven otherwise.

Users must immediately notify us of:

  • Suspected unauthorised access
  • Lost or compromised credentials
  • Any suspicious account activity

We are not responsible for losses resulting from failure to secure account access.

4.2 Accurate Account Information

All registration and profile details must remain current and accurate.

Users must promptly update changes to:

  • Contact details
  • Payment information
  • Residential address

Incorrect or outdated information may delay verification or restrict account functionality.

4.3 Knowledge of Game Rules

Users are responsible for reviewing the rules of each game or promotion prior to participation.

All gaming activity is voluntary and undertaken at the user’s own risk. The Company is not liable for financial losses incurred through gameplay.

4.4 Prohibited Activities

Users must not engage in any of the following:

  • Fraud or attempted fraud
  • Collusion or coordinated cheating
  • Use of automated tools or bots
  • Game or system manipulation
  • Exploitation of technical errors
  • Money laundering or suspicious activity
  • Abuse of bonuses or promotions

Account sharing, transfer, or sale is strictly prohibited.

Violations may lead to immediate suspension, account closure, and forfeiture of winnings or bonuses.

4.5 User Conduct

Where communication features are provided, users must act respectfully.

Prohibited content includes:

  • Harassment, abuse, or threats
  • Discriminatory or hateful language
  • Offensive or unlawful content
  • Obscene or inappropriate material

Access to communication tools or accounts may be restricted in case of violations.

4.6 Account Closure by the User

Users may close their account at any time via account settings or customer support.

It is recommended that users withdraw any remaining funds before closure.

Account closure may be delayed if:

  • Verification is incomplete
  • Investigations are ongoing
  • Disputes remain unresolved

Upon closure:

  • Access to services will be terminated
  • Unused bonuses may be forfeited (where applicable)
  • Regulatory data retention obligations may still apply

Users are encouraged to use self-exclusion tools for responsible gambling.

5. Company Rights and Operations

5.1 Identity Verification

We may request identity, address, and financial verification at any time, including:

  • Government-issued identification
  • Proof of address
  • Ownership of payment methods
  • Source of funds documentation

Failure to comply may result in restricted access to services.

5.2 Service Availability

Service interruptions may occur due to:

  • Maintenance activities
  • System upgrades
  • Security updates
  • Technical disruptions

We aim to minimise downtime but cannot guarantee uninterrupted service.

5.3 Financial Controls

We reserve the right to impose limits on deposits, withdrawals, and wagering activity.

All transactions are monitored for fraud prevention and compliance purposes. Suspicious activity may trigger additional verification or regulatory reporting.

5.4 Right to Terminate Accounts

We may suspend or close accounts where necessary due to:

  • Breach of Terms or policies
  • Fraud or illegal activity
  • Regulatory obligations
  • Security concerns

Where permitted, affected users will be notified.

5.5 Intellectual Property Rights

The website, together with all intellectual property rights subsisting in or relating to it, including all text, software, scripts, graphics, artwork, photographs, audio, music, games, videos, interactive features, documentation, data (including statistical compilations and database content), trademarks, service marks, trade names, logos, and other materials made available on or through the website (collectively, the "Content"), is owned by or licensed to Mobile Incorporated Limited.

The Content is protected by applicable copyright, trademark, patent, design, and other intellectual property laws in relevant jurisdictions. Except for the limited right to access and use the website in accordance with these Terms, nothing in these Terms or your use of the website grants, conveys, or transfers any ownership, licence, or other right, title, or interest in the Content or any associated intellectual property rights. All rights not expressly granted are reserved by Mobile Incorporated Limited and its licensors.

Restrictions on Use

Except where expressly permitted under these Terms, by applicable law, or through functionality made available on the website, you must not:

  • copy, reproduce, distribute, publish, display, perform, transmit, upload, or otherwise use or exploit any part of the Content or the website's source code for any unauthorized purpose, including any commercial purpose;
  • scrape, harvest, extract, capture, or otherwise obtain data or Content from the website by manual or automated means;
  • modify, adapt, translate, edit, decompile, disassemble, reverse engineer, or create derivative works from any part of the Content;
  • sell, assign, transfer, license, sublicense, rent, lease, host, or otherwise commercially exploit or make available the Content, in whole or in part;
  • remove, obscure, alter, or interfere with any copyright, trademark, or other proprietary notices appearing on the Content;
  • access or use the Content to develop, train, improve, or operate any competing or substantially similar website, application, product, or service;
  • use robots, spiders, crawlers, bots, data mining software, automated extraction tools, artificial intelligence tools, or any other information retrieval technology to collect, extract, compile, index, or create any database, directory, archive, or other collection from the Content or the website's associated databases, whether directly or indirectly;
  • publish, report, blog, advertise, market, or otherwise use the trademarks or the website for commercial gain or financial advantage, except where such use is permitted under applicable law; or
  • use the Content or any related software for any purpose other than your own personal, non-commercial use.

Any use of the Content that is not expressly authorised by Mobile Incorporated Limited or its licensors is strictly prohibited.

5.6 Account Suspension

Accounts may be suspended or closed due to:

  • Verification failure
  • Fraud or AML concerns
  • Policy violations
  • Legal or regulatory requirements

Reinstatement is not guaranteed.

6. Payments and Funds

6.1 Source of Funds

All deposits must originate from legitimate sources owned by the account holder.

Where cumulative deposits reach €2,000, enhanced due diligence measures will be applied in accordance with AML and regulatory requirements.

This threshold is assessed either:

  • On a daily cumulative basis, or
  • Over a rolling 180-day period

At this point, users may be required to provide:

  • Proof of identity and address
  • Payment method verification
  • Source of funds evidence
  • Source of wealth information (where applicable)

We may restrict deposits or withdrawals until verification is completed.

Failure to provide required information may result in suspension or closure of the account.

6.2 Deposits

Deposits may be made using available methods such as:

  • Bank transfer
  • Credit/debit cards
  • E-wallets
  • Cryptocurrency (where supported)

Funds are credited once payment confirmation is received.

6.3 Account Balances

Player funds are intended solely for gaming activity. The Company is not a financial institution, and balances do not accrue interest or investment returns.

6.4 Withdrawals

Withdrawals are processed through available payment methods and are subject to:

  • Verification procedures
  • Compliance checks
  • Bonus or promotional conditions

Processing times may vary depending on payment providers and security reviews.

6.5 Promotions and Bonuses

Promotions may include bonuses, free bets, cashback, loyalty rewards, or similar offers (“Promotions”).

Each Promotion is subject to specific terms forming part of these Terms.

6.5.1 Acceptance Requirement

Users must explicitly accept promotional terms before participating. No Promotion becomes active without such acceptance.

6.5.2 Promotion Conditions

Each Promotion will specify conditions including:

  • Wagering requirements
  • Eligibility rules
  • Time limits
  • Withdrawal restrictions
  • Additional limitations

6.5.3 Availability of Terms

Promotional terms will remain:

  • Accessible during the Promotion period
  • Available after acceptance for reference

We may modify or cancel Promotions in cases of abuse, fraud, regulatory requirements, or operational necessity.

6.6 Withdrawal Processing

Withdrawals are subject to verification and compliance checks.

Funds tied to wagering requirements or bonus restrictions must be fully cleared before withdrawal.

Withdrawals are generally processed within 24 hours after verification, excluding delays from third-party providers.

6.7 Fees and Transparency

Any applicable fees will:

  • Be clearly disclosed before transactions
  • Be available in a dedicated fees section
  • Comply with applicable laws and provider rules

No undisclosed charges will be applied.

Users will be informed of any fee changes in advance.

6.8 Suspended Transactions

Transactions may be delayed or held if:

  • Fraud is suspected
  • AML checks are required
  • Unusual activity is detected

Funds are released once investigations are completed.

6.9 Dormant Accounts

An account is considered inactive if no activity occurs for 12 consecutive months.

Such accounts may:

  • Require re-verification upon reactivation
  • Lose access to promotions
  • Be subject to security or compliance controls

Where permitted, a monthly administrative fee may be applied after prior notice.

Users will be informed in advance and given the opportunity to withdraw funds or reactivate the account.

Funds remain the property of the user and may be withdrawn subject to verification.

7. Liability and Risk

7.1 Gambling Risk

All gaming involves financial risk, and outcomes are random or system-determined. Losses may occur.

7.2 Service Disclaimer

Services are provided “as is” and “as available,” without guarantees of uninterrupted operation.

7.3 Technical Issues

In the event of system errors, we may:

  • Cancel affected bets
  • Adjust account balances
  • Reverse incorrect payouts
  • Suspend impacted games

7.4 Refunds

Refunds may be issued where required, including cases such as:

  • Game or event cancellation before settlement
  • Disruption affecting fair play
  • Pricing or system errors
  • Duplicate or failed transactions
  • Regulatory obligations

Refunds will be returned to the original payment method where possible or an approved alternative method in line with AML requirements.

All refund decisions are made fairly and in accordance with regulatory obligations.

7.5 Limitation of Liability

We are not responsible for indirect or consequential losses including:

  • Loss of profit
  • Loss of winnings
  • Data loss
  • Business interruption

Liability is limited to the maximum extent permitted by law.

7.6 Force Majeure

We are not liable for disruptions caused by events beyond our control, including:

  • Natural disasters
  • Cyberattacks or incidents
  • Government actions
  • Network failures

7.7 Third-Party Services

We are not responsible for external websites or services linked from our platform.

7.8 Indemnity

Users agree to indemnify the Company against losses arising from:

  • Breach of these Terms
  • Misuse of services
  • Illegal activity
  • Violation of third-party rights

8. Legal Information

8.1 Company Details

Mobile Incorporated Limited
Malta (Registration No. C 84149)
Elite Business Centre, Trejqa Ta’ Box Box, Msida MSD1840, Malta

8.2 Governing Law

These Terms are governed by the laws of Malta. Any disputes shall fall under the jurisdiction of Maltese courts, unless otherwise required by applicable law.

8.3 Regulatory Compliance

The Company operates in accordance with:

  • Malta Gaming Authority regulations
  • FIAU anti-money laundering requirements
  • FATF international standards

8.4 Responsible Gambling Tools

Available tools include:

  • Deposit limits
  • Loss limits
  • Session reminders
  • Cooling-off periods
  • Self-exclusion options

8.5 Complaints Handling

Where a complaint or dispute is not resolved through the Company’s internal complaint handling procedure, the player may escalate the matter to:

  • the Malta Gaming Authority (“MGA”);
  • an Alternative Dispute Resolution (“ADR”) entity approved in accordance with applicable regulatory requirements; and/or
  • the competent courts of Malta.

Where an ADR mechanism is made available or selected, the player shall be informed in advance, in clear and comprehensible terms, of the nature of the procedure and its legal effect, including whether the outcome is binding or non-binding.

Where the ADR process is non-binding:

  • the ADR outcome shall be advisory only and shall not constitute a legally binding or enforceable decision;
  • the Company shall not be required to accept, implement, or comply with the outcome, without prejudice to any voluntary agreement to do so; and
  • the player retains the right to pursue the dispute before the Maltese courts or any other competent judicial authority in order to obtain a binding and enforceable decision.

Where the ADR process is binding, the player shall be clearly informed prior to participation that:

  • the ADR decision will be final and legally enforceable under the applicable ADR framework; and
  • participation may limit or replace the right to further judicial proceedings, except where such limitation is not permitted under applicable law, including rights of appeal or judicial review.

Participation in ADR shall not, unless required by the applicable ADR framework and permitted by law, prevent the player from initiating court proceedings prior to the commencement of the ADR process.

This clause is without prejudice to any mandatory rights and remedies available to the player under Maltese law and applicable European Union legislation.

8.6 Related Documents

This document should be read together with:

  • Responsible Gaming Policy
  • AML & KYC Policy
  • Privacy Policy
  • Complaints Policy